Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
1. PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from BY ALEXUS MARIE shop on etsy.com When you make a purchase or attempt to make a purchase through from BY ALEXUS MARIE shop via etsy.com website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.By signing up for texts, email marketing you consent to receive marketing text/email messages (e.g. promos, cart reminders) from choose your next look at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Privacy Policy & Terms.
2. How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the etsy shop BY ALEXUS MARIE.
3. AMENDMENTS TO OUR PRIVATE POLICY
We reserve the right to update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
4.MINORS
The Site is not intended for individuals under the age of 18.
5.Contact us
For more information about our privacy practices, if you have questions, or concerns please contact us by e‑mail at Alexus@Alexusmarie.com or via etsy messages.
Frequently Asked Questions
1. Do you accept returns or exchanges?
✔️ Yes! I gladly accept returns and exchanges within 14 days of delivery.
✔️ Buyer is responsible for return shipping costs.
❌ Items must be unworn, unwashed, and in original condition.
❌ Custom or sale items cannot be returned.
Custom and personalized orders
✔️ Processing Time: can take up to 3 business days.
✔️ U.S. Shipping: 2-5 business days (USPS Priority Mail)
✔️ International Shipping: 6-21 days (Varies by location)
📦 All orders come with tracking so you can follow your package!
Custom and personalized orders
✔️ Yes! I offer Free Shipping on all U.S. orders over $35!
✔️ Standard shipping rates apply for orders under $35.
Custom and personalized orders
❌ Orders cannot be canceled once placed since I begin processing them quickly.
✔️ If you need to change your shipping address, message me ASAP!
Custom and personalized orders
✔️ Yes! For Hair extensions you can message me for custom lengths, textures etc. If you have a special request, send me a message, and I’ll see what I can do! 💖